Do I need a doctor's referral?

No. In Ontario, physiotherapists and chiropractors are primary care practitioners, so you can book directly with us. Some extended health plans still ask for a referral before they reimburse, so it is worth checking your specific policy.

Do you direct bill my insurance?

Yes — we direct bill Sun Life, Canada Life, Green Shield Canada, Blue Cross, Desjardins Insurance, iA Financial Group, Empire Life, Equitable Life, ClaimSecure, TELUS AdjudiCare and LiUNA union plans. We also handle WSIB claims and motor-vehicle-accident billing through your auto insurer. Bring your policy and member number to your first visit and we will confirm your coverage before treatment.

Is my treatment covered after a car accident?

In most cases, yes. Ontario's statutory accident benefits cover physiotherapy, chiropractic and massage therapy after a collision through your own auto insurer, regardless of fault. We complete the required OCF forms for you.

What happens at my first appointment?

Expect 45 to 60 minutes. Your practitioner takes a full history, assesses your movement and strength, explains what they find in plain language, and begins treatment the same day. You leave with a written plan.

Where are you located?

726 Gordon Baker Road in North York, with free on-site parking. We regularly see patients from North York, Scarborough, Markham and Thornhill.

Post-surgical rehab

Rehabilitation after surgery.

The operation is one half of the outcome. The rehabilitation is the other — and it runs on your surgeon's protocol, not a generic programme.

Book an appointment Call 647.710.6927

726 Gordon Baker Road, North York · Free on-site parking · Open Saturdays & Sundays

The training studio at iBODY, with turf flooring, free weights and suspension equipment

How we work

Your surgeon sets the rules. We work inside them.

Post-operative care is the one area of rehabilitation where the plan is not ours to invent. Weight-bearing status, range-of-motion limits and when those restrictions lift are set by the person who performed the operation.

1 · Bring your protocol

Your surgical report, discharge instructions or rehabilitation protocol. That document shapes everything that follows. If you do not have a copy, we will help you work out how to get one before starting.

First visit

2 · Assessment inside the restrictions

We assess what you can safely be assessed on — the joint above and below, your gait, your compensations, your strength outside the protected area — without testing anything the protocol says not to.

45–60 min

3 · Progressive loading

Range first, then control, then strength, then the thing you actually want to get back to. Each stage opens when the protocol allows it and your assessment says you are ready — not on a fixed calendar.

Ongoing

Commonly seen here

Procedures we rehabilitate after.

This is not an exhaustive list, and the specifics of your operation matter more than its category. If yours is not here, call and ask.

Joint replacement

Total and partial knee replacement
Hip replacement
Shoulder replacement

Typically a long arc with clearly staged milestones, where the early work is range and gait and the later work is strength and confidence.

Ligament & tendon repair

ACL and other knee ligament reconstruction
Rotator cuff repair
Achilles tendon repair

Protected healing first — these protocols are usually the strictest early on, because the repair has to hold before it can be loaded.

Other procedures

Arthroscopic knee and shoulder surgery
Fracture fixation
Spinal surgery, where your surgeon has cleared rehabilitation

Important

When to call someone before your next appointment.

Contact your surgeon or seek urgent care

Fever, or increasing redness, heat or discharge at the surgical site
Calf pain, swelling or warmth, especially one-sided
Sudden shortness of breath or chest pain — call 911
A sudden change in the joint: giving way, a pop, or a loss of movement you had
Pain that is escalating rather than settling

Post-operative complications are uncommon but genuinely time-critical. None of these are things to work through in a rehabilitation session.

Not sure?

Call us at 647.710.6927. We would far rather field a question that turns out to be nothing than have you wait until your next visit. If what you describe belongs with your surgeon, we will say so.

Common questions

Answers before you book.

When should I start physiotherapy after surgery?

Your surgeon decides that, and it varies widely by procedure — some protocols begin within days, others after weeks of protected healing. Bring your discharge paperwork or protocol to your first visit and we will work inside it. If you are not sure whether you are cleared yet, call us and we will help you find out before booking.

Do you follow my surgeon’s protocol?

Yes. Post-operative rehabilitation is governed by the operating surgeon’s protocol — the restrictions, the weight-bearing status, the range-of-motion limits and the timeline for progressing them. We work within it. Where a protocol is unclear or you do not have a copy, we ask you to obtain it rather than guessing.

Do I need a referral?

Not to see us — physiotherapists are primary care practitioners in Ontario. But for post-surgical care you should bring your surgical report or rehabilitation protocol, since that document, not a referral, is what shapes the plan.

How long does post-surgical rehab take?

It depends on the procedure, the tissue involved and how you heal, and honest answers here are ranges rather than dates. Soft-tissue repairs and joint replacements follow quite different arcs. Your practitioner gives you a realistic picture after assessing you and reading your protocol, and updates it as you progress rather than committing to a finish line on day one.

Is post-surgical physiotherapy covered by insurance?

Under most extended health plans, yes — it is standard physiotherapy and we direct bill the major insurers. If your surgery followed a workplace injury or a car accident, it is billed to WSIB or your auto insurer instead. We confirm your coverage before treatment begins either way.

What if my recovery is not going the way I expected?

Tell us, and tell your surgeon. Plateaus and setbacks are common and often manageable, but some are a sign the surgical site needs review — that is a conversation for your surgeon, not something to work harder through. We will say so plainly if that is what we think you need.

Question not answered here? Call 647.710.6927, send us a message, or book online and ask at your visit.